Frequently Asked Questions

Read our FAQ's below, which answers our Frequently Asked Questions. You can also find our more information on our Profile page and Delivery page. Please contact us if you require further information.

Ordering Online

Q: How do I start shopping with you?

A: Just create an account, enter some basic details and a chosen password and you are ready to go.

Q: Can anyone buy from your shop?

A: Yes. However, at this time we only provide service within Australia.

Q: Do you have a minimum order quantity?

A: No you can order as little or as large as you like.

Q: Is there anyone at the end of the phone to help me?

A: I am one person and I will be answering the phone and can help you with your queries. We are contactable on the phone between 10:00am and 3:00pm Monday to Friday.

Q: What are your opening hours?

A: This website can take orders 24 hours a day. Office hours are 9:00am to 5.00pm Monday to Friday. Emails can be forwarded to [email protected] and we will provide a response within 24 hours. Contact can be made by phone on 0438058212.

Q: Please help, I have forgotten my password

A: Firstly, use the "forgotten password" link on the account logon screen. An e-mail will be sent automatically containing a new password. Cut and paste this when you next try and log-in. Please do not forget to reset your password once you are logged on.

Payment and Delivery

Q: What is the price I see next to each item?

A: The price indicated is always for a single item unless otherwise stipulated. Prices are in Australian Dollars and we will always invoice in AUD.

Q: Do you have a price promise?

A: Yes. We strive to keep our prices competitive. The prices are kept as low as possible so our customers can gain the biggest savings.

Q: How do you determine your prices?

A: We are a small family business, trading independently so are not dictated to by our manufacturers. By keeping our overheads to a minimum, we endeavour to pass on value for money to our customers. You can find more details about us by reading our profile.

Q: How does the order/payment/delivery process work?

A: On order placement you will receive an automatic email acknowledgement of "Pending" status. Once payment has been received we will begin creating your piece. Once completed we will pack and send your item with Australia Post.

Q: Which payment options do you offer?

A: We accept visa and mastercard payments, Paypal, Bank Transfer, ZipPay, Afterpay, Cash on pick up and also Credit Card via Paypal services. An echeque through paypal can take a few days to authorise, therefore please take this into account. An order will not be dispatch until the funds have reached our account.

We also have the ability to take eptpos payments through Square in house.

Q: When will my order by dispatched?

A: For orders placed on Fridays, Saturdays and Sundays, processing commences the following Monday. If we have your item in stock we aim to despatch these orders on that Monday for delivery Tuesday. However, please note that during periods of very high demand it may not be possible for all orders to leave us on the Monday for next day delivery and you may have to wait an extra 24 hours for the despatch of your goods. You will be emailed once your order is dispatched so you are aware of when to expect delivery.

Your order status on payment moves to "Paid: Awaiting Courier/Postal" and you will receive a payment confirmation email, and information on the expected delivery time and date.

We will then ship your goods and update the status to "Paid Delivered" once dispatched.

Q: How long does my customized order take?

A: This will depend on your request. Once your design has been approved by you, it will take 3 days to create your job. If painting is required we recommend another 2 days to ensure paint is dried before shipping your item to you. Non customized pieces will be shipped within 3 days of receiving order.

Q: What if my order is very small, can you adjust your shipping costs?

A: As a small business we do not offer this service through Australian Post due to the additional costs of time spent travelling, queuing and parking charges. I will attempt in all cases to use the most cost effective postal bag possible.

Q: Do you offer Click and Collect?

A: Yes we offer click and collect. Location for pick ups is Brookfield Victoria 3338. Once an order is placed, we will contact you to finalise a day and time for collection.

Product Information

Q: What is laser cutting and engraving?

A: Laser cutting is the process of using a powerful laser to cut and/or engrave items from flat sheets of material like wood or Perspex/acrylic. The Laser cutter works by directing a high powered laser beam very precisely at the chosen material to either etch, mark or cut through.
Please note that all items pictured may have accessories added for photography purposes, these are not included in the same of the products.

Q: What thickness Wood/Acrylic do you use?

A: We have a variety of wood and thicknesses however we predominately use 3mm and 6mm MDF and 3mm Acrylic.

Q: Do you offer painting of item?

A: Yes, we do. However colours are limited and an extra 2 days will be added to creativity time to process your order. Although we offer this service we recommend you have a go at painting your items.

Q: Why does my item smell?

A: This is because your item has been cut/burnt into shape and therefore will have a smell. This will past with time however initially the smell will be quite strong.

Q: Can I use my items outside?

A: The materials we use are only suitable for inside use. However Acrylic can be used in an undercover area. MDF also can be used however if moisture is an issue then this will eventually destroy/warp your item.

Perspex/Acrylic can be quite fragile. We recommend using a nail to hang these products. A reliable double sided tape can be used however please note that if your item was to fall, it will shatter into pieces. This is why many of our acrylic pieces have a backing board of MDF for strength.

Q: How do I hang an item on a wall?

A: If you are choosing a plaque or sign these may come with a glue stick and hook for hanging your item. This will not be attached to your item as you may like it painted first. We do not recommend children use the glue as it is very strong.

Some items will alternatively come with a stand, just be mindful that if you are painting your item, you may need to sand the paint off the bottom to fit into the stand.

We highly recommend purchasing 3M command stripes from your local supermarket as these will have your item looking beautiful flush against the wall.

Resellers

Q: I would like to sell your products on-line, is this a problem?

A: We are happy to supply on-line traders.

Q: I sell on-line, may I link to your pictures?

A: Whilst we are happy for you to use our photographs, please take a copy and link them via your webserver, not linking directly to our photographs.

Q: What brands do you carry?

A: We create all products and although we may have some high demand items already made, most are created once an order is received.

Q: Do you have a paper catalogue?

A: No. Due to the high turnaround of our stock we found that a paper catalogue is out of date before it is even printed.

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