Terms & Conditions

Terms & Conditions for use of the Website

By viewing this web site and/or downloading any content you agree to be bound by the following terms and conditions ("Terms of Service"). If you do not agree to these terms, you must not use this web site.

You agree not to copy, distribute, imitate any of the artwork, content, or other media contained in this web site. Also, you agree to not attempt to reverse engineer, misuse, or damage any part of the web site or the server infrastructure. This site is created and operated by Sashleigh Aust, situated in Australia.

Use of this site and any services contained therein are at the sole discretion of Sashleigh Aust and its management. While we endeavour to ensure the web site is available at all times, we reserve the right to modify or terminate all or any part of the service at any time, and for any reason, without notice and without liability. We reserve the right to change the terms of service at any time without notice. It is the users responsibility to ensure they have read the terms and conditions that currently apply.

This web site may contain links to other web sites. Sashleigh Aust make no guarantees, representations, or warranties about those sites or the content therein.

Sashleigh Aust make no warranty that this site, any content, or the servers used, are free of viruses or other harmful media. The user assumes all responsibility for any necessary servicing, repair, and/or correction that may result.

Terms and Conditions for Sale of Goods

Sashleigh Aust considers all sales made via this website to be business-to-business transactions and will ensure:-

Every effort is made that the information held is accurate. However variations in goods delivered may occur for various reasons including:

  • Colour may not be accurately represented due to errors in the photographic representations, or variations in display settings and apparatus.
  • Details of delivered goods may vary due to differences at time of manufacture. This may be due to the variations on handmade items. In these cases, we will ensure that the quality and style is not compromised.
  • Products may vary slightly in their sizing.

You will be contacted within three business days to confirm the details and agree to the order including any modifications that are required due to changes in stock and/or pricing. For international customers shipping is also agreed upon at this stage. Most orders are dealt with the same working day. Goods are held for 2-3 working days following order placement. If no contact is made by the customer we reserve the right to void the order and place the goods back on sale.

Cancellation of your Order

If your order is customized, sorry we can not cancel it. Many hours are dedicated to creating designs and ensuring we are hitting your brief.

Once you have received your order if you are not happy with the item due to the size, font, style, we take no responsibility. Items are as described on our website and photos used are of actual items cut and engraved so you know what you are getting.

If we have not started to design your item or it is a standard design a refund can be issued less a $10.00 cancellation fee.

Copyright & Trademarks

All content on this site, unless otherwise specified, is copyright © Sashleigh Aust, since 2012, all rights reserved. 'Sashleigh Aust' and associated logos are trademarks of Sashleigh Aust in Australia and other countries.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 3 working days). Any communication will be dealt with confidentially and effectively.

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