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Terms & Conditions
Terms & Conditions for use of the Website
By hanging out on this website, clicking around, or downloading anything, you’re agreeing to our Terms & Conditions. If legal lingo gives you hives and you don’t want to play by the rules, please step away from the browser (we still like you, though).
Hands Off the Art, Please
All designs, content, and lovingly crafted laser-y goodness are the intellectual property of Sashleigh Aust. Please don’t copy, clone, screenshot, reverse-engineer, or otherwise mess with our stuff. We put love (and laser beams) into it.
Website Shenanigans
We do our best to keep this site running 24/7, but sometimes the gremlins win. We reserve the right to update, tweak, pause, or nuke parts of the site at any time without notice. If something vanishes mid-click, it’s not you, it’s us.
Terms May Evolve (Like Pokémon)
We might change these terms whenever we feel like it (because life is unpredictable and we run on coffee). It’s up to you to stay in the loop by checking in now and then.
Links to Other Worlds
If you click a link and end up somewhere else — cool! But we can’t vouch for those sites, their unicorns, or their terms. Proceed with caution and curiosity.
Viruses? Ew.
We do our best to keep things squeaky clean, but we can’t promise this site is 100% bug-free. You surf at your own risk, and we suggest having your tech-savvy cousin on speed dial just in case.
Terms and Conditions for Sale of Goods
At Sashleigh Aust, we treat all sales through this website as business-to-business transactions — because hey, grown-ups doing grown-up business.
We do our absolute best to keep the info spot-on, but sometimes things happen:
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Colours might play tricks on you. Thanks to cameras, screens, and those mysterious “settings,” the product might look a little different than on your device. It’s not magic, just tech quirks.
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Handmade goodies mean a little character and uniqueness — so your item might not be exactly the same as the photo, but we promise the quality and style won’t run off on you.
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Sizes can have their own ideas and vary slightly — because nobody’s perfect, not even products.
Here’s the drill: We’ll reach out within three business days to confirm your order details and chat about any changes needed (like stock surprises or pricing tweaks). For international pals, we’ll sort shipping then too.
Most orders get processed faster than you can say “Sashleigh Aust” — usually the same day.
We hold onto your goods for 2-3 working days after your order. If we don’t hear from you by then, we’ll have to let your items find a new home. (No hard feelings — they get lonely sitting on the shelf!)
Cancellation of your Order
If your order is customized, we’re basically locked in — sorry, no take-backs! We pour hours (and maybe a little bit of magic) into creating your design and making sure it nails your brief perfectly.
Once your order arrives, if you’re not thrilled because of size, font, or style… well, we can’t take the blame. Our items are exactly as described, and the photos? Those are the real deal — actual cut and engraved items so you know exactly what you’re getting.
If we haven’t started designing your masterpiece yet or it’s one of our standard designs, refunds are possible — minus a $10 cancellation fee (think of it as the “oops, we started thinking about your order” fee).
Copyright & Trademarks
All the cool content on this site — unless we say otherwise — is proudly copyrighted © Sashleigh Aust, since way back in 2012. Yep, we’ve been doing this for a while, and all rights are reserved (because sharing is caring, but not this kind of sharing).
“Sashleigh Aust” and our snazzy logos are official trademarks here in Australia and beyond. So, hands off, folks — these are our shiny badges of honor.
Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 3 working days). Any communication will be dealt with confidentially and effectively.
